Privacy policy
Data protection is important to us at Drivos, and that is why we are open about the processing of your personal data. We have defined the operating methods according to which your personal data is processed and protected.
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WHO CONTROLS YOUR PERSONAL INFORMATION?
Drivos Oy acts as the controller of the personal data you provide and is responsible for your personal data in accordance with the applicable data protection law.
Drivos Oy
Raatekankaantie 22 A 4
80100 JOENSU
Finland
Social security number: 2635526-4
Authorized representative: Jussi Pennanen
VAT number: FI26355264
WHAT KIND OF PERSONAL DATA DO WE PROCESS?
We process all information you provide to us, including the following information
- contact information, such as name, address, email address and phone number
order information
IP address
the products and benefits you clicked on
purchase history
your navigation and clicks on the site
WHY DO WE USE YOUR PERSONAL INFORMATION?
Online shopping
We use your personal data to manage your online order, to send you notifications about the delivery status or possible problems with the delivery of your products.
We also use your information to process product-related complaints and warranty issues.
Your personal data is used so that we can identify you and ensure that your age entitles you to online purchases, for example when using the Klarna credit agreement payment method.
Direct marketing
We use your personal data to send you benefits, information, product recommendations, and reminders about the products left in your shopping cart for marketing purposes via e-mail, text message and other means via the internet. All these services are based on your past purchases, clicks and information you provide us.
Customer service
We use your personal data to manage your inquiries, as well as to handle product-related complaints, warranty issues and technical support issues via e-mail, chat, phone and social media.
We can also contact you if there is a problem with your order.
Development and improvement
We use information to evaluate, develop and improve our services, products and systems for all customers. We do not analyze your data on a personal level, but all data processing is done anonymously.
Fulfilling obligations required by law
We use your personal data to fulfill the requirements required by laws and official decisions.
This includes the use of your personal data to collect and verify accounting information in accordance with accounting rules.
Prevention of abuse and crime
We use your personal data for damage prevention management, to ensure compliance with the terms and conditions, and to detect and prevent abuse of our services.
Your personal data is used to investigate and prevent misuse of our online services and fraudulent activities by analyzing online shopping behavior.
WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?
Online shopping
The processing of your personal data is necessary so that Drivos can manage your order and deliver it to you.
Automated decision making
When you apply for credit as a payment method, we perform automated decision-making based on your credit application.
Privacy policy for direct marketing
The processing of your personal data is based on your permission, which you give when you accept direct marketing.
Regarding customer service
The processing of your personal data is based on the legitimate interest of Drivos.
Fulfilling obligations required by law
The processing of your personal data is necessary so that Drivos can fulfill its obligations required by law.
Prevention of abuse and crime
The processing of your personal data to prevent misuse of our services is based on our legitimate interest.
WHO CAN USE YOUR PERSONAL INFORMATION?
The personal data we collect from you is stored in the European Economic Area (“EEA”), but your personal data may also be transferred and processed in a country outside the EEA. All transfers of personal data are made in accordance with applicable laws.
Drivos acts as a personal data processor that processes personal data. The information transmitted to the third party is used only to provide you with our services.
Information is only forwarded to the third party
- to deliver the aforementioned services
- to communication agencies to send order confirmation
- to warehouse and distribution suppliers in connection with the delivery of your order
- to payment service providers for your payment
Information is transmitted to the third party only for the provision of the aforementioned services; for media agencies and technical suppliers for distribution of physical and digital direct marketing.
Please note that many of these receiving companies have an independent right or obligation to process your personal data.
For transfers outside the EEA area, Drios uses model contract clauses and the Privacy Shield arrangement as guarantees for those countries for which the European Commission has not made a decision on adequacy.
How long do we keep your data?
We keep your data for the time required by the accounting regulations of your own country. After this, your personal data will be deleted.
WHAT RIGHTS DO YOU HAVE?
The right to access
You have the right to request information about your personal data that we hold at any time. You can contact Drivos, who will deliver your personal data to you by email.
Right to rectification
You have the right to request the correction of your incorrect personal data and the completion of incomplete personal data.
Right to delete
You have the right to delete personal data processed by Drivos at any time, except in the following situations:
- you have an open matter in customer service
- you are suspected of abusing our services or have misused our services in the last four years
- if you have made purchases, we will store your personal data related to the purchase based on accounting regulations
Your right to refuse direct marketing
You have the right to refuse direct marketing
You can refuse direct marketing by following the instructions in each marketing message. By doing so, Drivos will no longer be able to send you direct marketing benefits or information based on your permission.
The right to file a complaint with a supervisory authority
If you think that Drivos is processing your personal data incorrectly, you can contact us. You also have the right to file a complaint with the supervisory authority.
COOKIES
A cookie is a small text file that is stored on your computer or mobile device and is retrieved during subsequent visits. If you use our services, we assume that you accept the use of cookies.
How do we use cookies?
With permanent cookies, we save information about your home page and your login information if you select "Remember me" when logging in.
We use cookies to save your favorite products.
We use session-specific cookies when you use the filter function or add a product to your shopping cart.
We use both first- and third-party cookies for aggregated and individualized collection of statistics and user data with analysis tools in order to optimize our site, as well as to offer you appropriate marketing material.
Some third-party cookies originate from services visible on our pages, which are not under our control. They are provided by social media channels such as Facebook, Twitter, Google + and Youtube and are related to the ability of users to share content on this page as indicated by each icon.
We also use third-party cookies that perform cross-site tracking so that we can serve you ads on other sites / other channels.
What kind of personal data do we process?
We only combine your cookie ID with your personal data, which was submitted and collected in connection with your purchase.
Who can use your personal data?
Data is passed on to a third party only to provide the aforementioned services. We use an analytical tool to collect statistics to optimize our site and provide you with relevant material.
What is the legal basis for processing your personal data?
We only combine your cookies with your personal data if you are a customer.
The processing of your personal data is based on the user's consent when you accept cookies.
How long do we store your cookie data?
Drivos does not store your cookie data. You can easily delete cookies from your computer or mobile device using your browser. You can find instructions regarding the use and deletion of cookies in your browser under "Help". You can turn off cookies or choose to receive information every time a new cookie is sent to your computer or mobile device. NOTE! If you turn off cookies, you will not be able to benefit from all features.